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Autopage - take a deep breath and SCREAM
I have an ongoing 'war' with Autopage and the latest one today was the
receipt of a "WITHOUT PREJUDICE" letter, dated 6th August 2007, from
the ever efficient nincompoops masquerading as Autopage - "Getting it
right for you. All WAYS!" (they certainly didn't have ME in mind when
they came up with that LAME slogan), demanding immediate payment of an
outstanding amount.
http://www.mype.co.za/modules.php?name=Forums&file=viewtopic&t=2098
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Autopage - Cell Hell
I took out a contract with Autopage cellular about 2 years ago,
recently I had some personal trouble which were completely out of my
control. I wrote about 5 letters explaining to them that I would pay
them as soon as I could, and I requested them to please reply to my
letters. Needless to say, they never even called me back with regards
to this...
http://www.cellhell.co.za/autopage-t7-1.html
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Autopage Call Centre Score Card
SA call centre score card - Autopage: Time taken to answer call - 1
minute; First Impression - 1/5; Ability to answer query - 4/5; Courtesy
of agent - 4/5; Overall score - 2/5
http://www.fin24.co.za/articles/default/display_article.aspx?ArticleId=1518-1786_2142731
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Autopage Cellular: Limited online choices
The Autopage Cellular web site did not work well for me, as I could not
find the comparison functionality. Under “Packages,” you get various
sub-sections including “Voice” and “Data.” The site provides a store
locator and the option of ordering by phone. In person service at the
store is good, but sometimes I like knowing what’s on offer before I
go. Also, I’d like to be able to compare my potential purchase quietly
at home, and not at the store, were the customer consultant is putting
on subtle pressure for you to buy something. Comparing items online
first also helps me save time.
http://www.mydigitallife.co.za/index.php?option=com_content&task=view&id=5811&Itemid=43
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Autopage
Complaint
A complaint was received via the WASPA web site on 22 January and
refers to an unsolicited commercial SMS which was sent to the
complainant by an unknown sender. The respondent to this complaint was
Autopage Cellular.
http://www.waspa.org.za/
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AUTOPAGE GLAD BEHULPSAAM NIE !!!!!!!!!
Vandag ‘n jaar terug was ek verplig om my Simkaart te blok as gevolg
van dievolgende redes. Januarie 2006 kry ek my bankstaat en bedrag
betaalbaar ….. waar ek normaalweg begroot vir R500.00 en my rekening
nooit meer as dit was nie. Ons was met vakansie en toe ek my staat
vanaf Autopage kry, besef ek daar is fout want elke sekonde ‘n sekere
tyd van die dag en nag word daar bedrae gedebiteer. 66c 1.29 elke
sekonde. My rekening vir ‘n individu beloop so 14 bladsye.
http://ofm.womf.co.za/posts.php?region=1&category=93&parent=77&page=2&expandOpinion=3296
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Autopage Is The Scum Of The Universe!! Worse
Than Telkom
Archive] Autopage Is The Scum Of The Universe!! Worse Than Telkom..
Cellular: Phones, Call Contracts, Content
http://www.mybroadband.co.za/vb/archive/index.php/t-53192.html
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CrimeStop.co.za Safety Hints
Be carefull of AutoPage Cellular when asking for cancellation of a
contract - Telephonically they agree to a date but then carry on
charging you and start with all kind of legal jargon.
http://www.crimestop.co.za/Hints/CStopHints.php
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Grumpybear
I got told about a website. www.hellopeter.com it’s a site for
commenting of either good or bad service. I checked it out. What a
laugh. There are a lot of people out there who complain. Some of them
legitimate complaints, some of them ridiculous. I have learned a few
things from this site: 5) Don’t get a Cell phone contract from AutoPage
http://www.grumpybear.iblog.co.za/category/uncategorized/page/2/
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Hellopeter.com - Useless customer and repair
service
I took it in for repairs, was sent to Ixia who promised it would be 2
weeks. Since then I have been shuttled back and forth between Ixia,
Autopage Vodaworld and Autopage head-office. Each time they promise to
get me some answers as to when it will be repaired and nobody ever came
back to me, the excuses are alway "maybe next week" or "it's stuck in
customs"
http://www.hellopeter.com/the_comment.asp?recid=105627
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Hellopeter.com - AT MY WITS END
After reporting this matter to hello peter, phoning 4 times and holding
on for no less than 50 minutes each time before getting through to a
consultant at MY EXPENSE, I now am completely at my wits end. I see
that the amount of R603.80 is scheduled to be debited to my account. I
keep on phoning at my expense not to mention the time wasted. EACH TIME
I CALL I GET TOLD MY CALL WILL BE RETURED. I HAVE YET TO HAVE ANYBODY
FROM ALTECH AUTOPAGE PHONE ME.
http://www.hellopeter.com/the_comment.asp?recid=105496
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Hellopeter.com - Auto RAGE
We requested an upgrade from 500mb to 1GB ref P70423347 on a 3G Vodacom
number. We then received the following sms "Value Added Service
request, ref. number A70502437 will be processed within 24 working
hours on receipt of an application form. From Altech Autopage
Cellular." We called the call centre on more than one occasion and were
told we were on 1GB, but you supposedly have 2 systems and after going
into the Randburg this was resolved. From the 01st July we finally had
1GB. We monitored our usage on Vodacom4Me, we were informed that we
missed the May cutoff and that all would be ok for June. We have
calculated our usage as nobody can tell us what we used for June (01 to
30). We assumed we had 1GB and were charged R618-. After using 500mb we
were charged, we would like the amount of R618.69 refunded. Once you
contact me , I will send you your itemised bills and my calculations. I
would also like to know how much data was used for June.
http://www.hellopeter.com/the_comment.asp?recid=99481
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Hellopeter.com - Autopage Cellular - cont...
Upon receipt of my statement I contacted the Autopage Call Centre to
query the extra charge appearing on my statement. The lady at the call
centre was unable to provide me with details of this extra charge, the
only explanation she could come up with was that my old account had
been cancelled...and this was the new charge for opening the new
account. How could this be?
http://www.hellopeter.com/the_comment.asp?recid=105409
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Hellopeter.com - Autopage Cellular -
Extremely Poor Service!
I am most unhappy about the service I have received from Autopage
Cellular over the past 2 months.
Firstly, with the upgrade of my contract I was made to wait +- 2 wks
before I was able to eventually get the cell phone. (How is it possible
that it can take so long to courier a small box 400kms?) At the same
time, the customer service I received was pathetic with a number of
broken promises and blatant lies.
http://www.hellopeter.com/the_comment.asp?recid=105407
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Hellopeter.com - Autopage let down
Went into branch on 10 Sept and requested data bundle upgrade to 500mb.
Was told that this would probably happen only on the 17th being when
new account month started. Not loaded on 17th. Went into the branch and
was told that agreement between Autopage and Mtn was that all requests
had to be in by the 10th of the month and therefore my 500mb would only
be loaded on the 17th October!! I find it totally unacceptable that I
have to wait 5 weeks for a data bundle upgrade. I was previously with
Mtnsp and this could be done (1) telephonically and (2) would be
applied within 24 hours, billing would be pro rata. I also find it
unacceptable that infomation re my account is always behind on the
site. Today is the 22nd, yet my last call details available are only up
to the 15th and my invoice is not yet available to see if I have been
debited with the upgrade or credited for a previous billing error.
http://www.hellopeter.com/the_comment.asp?recid=103733
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Hellopeter.com - BAD BAD BAD-SERVICE
Contract taken out 4/7/2005 R50p/m for 2yrs--why is 2 yrs only ending
at 28/11/2007 ? Why pay 4x R147.81? Why don't you people return calls?
pathetic--Yvonne at 650-4435 never available and have to sort out the
request to pay cash don’t understand that I'm not available at the
contract phone during office hours --how many calls do you have to make
to sort out one problem and how many messages do you have to
leave??--ref A70918242 18/9 will sort out within 48 hrs???still nobody
called!!!you can never access the minutes--always off-line--last night
waited 18 min to be helped and at 0860232424 they told me they cant
help on dates 1-4 of each month!!!!!So glad this will be the end of
this service!!!!!
http://www.hellopeter.com/the_comment.asp?recid=105602
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Hellopeter.com - billing two phones on one
conract
I've seen an ad of porting and went to Autopage to took a contract with
cell c.Consultant told me that it will take 6 to 7weeks for porting,i
waited for it to go through.while im still waiting he told me that he's
got a new number and easy to memorise and he can help mme to sent the
message to all the contact in my phone book informing them about my new
number.i refused to take that number because i had my number for
8years.i received a bill for that new number and i took it back to
Autopage they told me to avoid it because i didnt sign for it.My
porting went through and i got my new phone with my number,but the
problem is im still getting a bill for that number that i never used
and signed for.From june up to this day im still waiting for them to
solve it.They deduct money form my Account for that phone.PLEASE HELP
ME.
http://www.hellopeter.com/the_comment.asp?recid=101739
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Hellopeter.com
- Changing ownership of a contract
After trying for about 1 year to change the ownership name and details
into my own name, I've actually given up.
http://www.hellopeter.com/
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Hellopeter.com - Confused over billed
customer
As of the beginning of 2007, my cellphone account has increased
incrementally month on month. I am currently on a Talk 600 and per
second billing. For the last three months I have been querying with
Autopage as to why my telephony is on average R500 to R700 over my
normal monthly subscription charge. I am told that there was a mix-up
on the MTN billing side and therefore calls that were made up to three
months prior are now being charged. This month my account is R1800 the
highest it has ever been and I have been making a concerted effort to
check my minutes and ensure that I am not going over my free minutes. I
have contacted Autopage a number of times and they promise to get back
to me but never do.
http://www.hellopeter.com/the_comment.asp?recid=105011
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Hellopeter.com - Dreadful service
Autopage failed to debit my account as per my debit order agreement for
three months. On 23 August, I got an sms saying that if I don't pay the
outstanding amount due, my contract will be suspended. I immediately
phoned the Autopage Credit division & made an online transfer
for the amount due. I faxed & emailed confirmation of the
payment to them. Then, on the 31 August I noticed that Autopage has
charged me again for the same amount that I already paid them. On
calling the call centre, the consultant said that she can see that
they've overcharged me but she can't reverse the transaction as their
systems do not allow for that. She indicated that I should speak to
Nora Jordaan if I wanted to be credited the amount owing to me. She
refused to give me the contact details for Nora and said that she will
get Nora to contact me. I did not hear from her for three days. I
decided to call Autopage again & was given the same story
& again promised that Nora would contact me. However, I am yet
to hear from her!
I am fed-up of chasing after Autopage to correct a mistake that they
have made. Their service is dreadful. Once my contract is up I will
definitely be moving my account back to VSP.
http://www.hellopeter.com/the_comment.asp?recid=100820
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Hellopeter.com - Enough is enough!!!
I changed from MTN to Autopage. Autopage undertook to take care of the
process and "porting" was done on 16/6/07. Since then I still received
monthly accounts from both companies, but no air time from MTN. I spent
4 hrs to date to try to address the problem, but got nowhere as each
company blame the other.
Please do necessary paperwork and ensure that monthly billing from MTN
from 16/6/07 is reimbursed!!!
http://www.hellopeter.com/the_comment.asp?recid=100651
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Hellopeter.com - Even more Pathetic Horrible
and Disgusting!
I refer to my comment posted on 4 Sep, titled "Pathetic Horrible and
Disgusting!". Below is an email I received from Thembi at the MD's
office.
"Thank you for contacting Altech Autopage Cellular.
With regards to your comment made on Hello Peter, kindly supply us with
the cell number/account number in question. This will facilitate the
investigation process and the matter can be resolved speedily.It will
also be of great assistance if you can also forward us the email
address referred to in your comment, to which you did not receive any
response. "
I responded within minutes - today is 11 September and I have heard
nothing!!
I have had better experiences dealing with Home Affairs than dealing
with you? Are you hiding something or what? Are you not man enough to
respond?
YOUR SERVICE IS PUTRID, PATHETIC, FETID, ROTTEN, REVOLTING, REPULSIVE
AND NAUSEATING - i can go on...
!!!YOU CAN MAKE IT STOP!!!
http://www.hellopeter.com/the_comment.asp?recid=101123
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Hellopeter.com - Funny schemes to overcharge
the public
My contract was terminated on 17 August (24m 2d) after I notified them
well in advance and it is because they suddenly doubled everything in
the 24th month's account. I immediately lost all accrued airtime. Now
they send me an account with subscription charges for 17/08/2007 -
16/09/2007, which I will not be able to use.
http://www.hellopeter.com/the_comment.asp?recid=98381
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Hellopeter.com - FURIOUS
On the 29th June I sent a fax to Village Walk requesting that my
contract be upgraded to 1 Gig.
I was told it could only be done with effect from the 1st August.
THE 1ST AUGUST HAS COME AND GONE AND THIS HAS STILL NOT BEEN DONE AND I
AM NOW SITTING WITH A BILL OF R688.33.
PLEASE ENSURE THAT THIS IS CORRECT AS I AM TRULY SICK TO DEATH OF THE
BAD SERVICE I HAVE RECEIVED FROM ALTECH AUTOPAGE.
AS A DISCOVERY EMPLOYEE I WOULD NEVER RECOMMEND THS SERVICE TO ANYBODY.
http://www.hellopeter.com/the_comment.asp?recid=103676
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Hellopeter.com - Help desk? What help desk?
I went into Autopage head office today and signed up for one of those
nifty little white USB 3G/HSDPA modems. Fortunately I checked
everything before leaving and noticed I'd been given the wrong type of
SIM card. The sales person insisted it was correct, until I insisted
that he double-check. Turned out I was right and he was wrong. He
arranged the correct type of card. About 7 hours later, account still
not activated, I called Vodacom directly. They informed me that
Autopage hadn't loaded the new SIM card info yet. This was supposed to
have been done the moment I left Autopage.
http://www.hellopeter.com/the_comment.asp?recid=105771
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Hellopeter.com - Hopeless service
I was NOT surprised to see over 700 complaints againts Autopage. At the
end of last month I wrote them ( To which I have not yet had ANY
response): "I DON’T KNOW WHY I GO TO THE TROUBLE OF SPENDING TIME AND
MONEY , TO GO INTO YOUR OFFICES, TO EXPLAIN TO THE CLERK THAT I WANT A
PACKAGE THAT WILL NOT BE MORE THAN R400.00 PER MONTH, AS I AM A
PENSIONER AND CANNOT AFFORD MORE. I WAS AT YOUR BOKSBURG EAST RAND MALL
SHOP AT THER END OF AUGUST 07, AND A CHARLOTTE HELPED ME. (4 September
07 Migration request R70904142)
http://www.hellopeter.com/the_comment.asp?recid=102732
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Hellopeter.com - My Autopage Nightmare from
***
Had smash & grab on 8 Aug. Cell stolen son phoned 10118 got tel
no for Auto Page got a 650 no phoned it states office hours from 8.30 -
5.30 then the call ends .phoned ***@ 18:00. Son Phon 10111 re
S&G , tried my phone message said the subscriber you have
dialed is unavailable. Aug 9th public hol tried to phone same message.
Hubby told me to go to the Springsgate centre AP sign on door stated
closed 9/14 Aug. Fri 10 at work found old account with an 0860 number
took forever but was finally answered. Was told that there is a branch
***@***@carnial went to get Sim. Monday still not working. Phoned AP
Tues argued that it was linked told them to phone they got subscriber
unavailable linked a wrong SIM no. Spent Tues on phone with AP, the Wed
& Thurs. AP agreed to credit portion. Rec bill R7600 phoned
yest, battled to get though their agent sent an email though to query.
Got SMS stating would be fixed. Said to candice unhappy about charges
for 8 & 9th she got all upity, & Rude gave me an
incorrect email address for Shaun. Got call from S told no I must pay
whole bill. asked how they can access without pin was told by S that i
was not pin locked. this is bull. Is it internal involment?
http://www.hellopeter.com/the_comment.asp?recid=102701
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Hellopeter.com - Overcharging &
Incompetence
I applied for a dual sim to be used on my car phone billed to my
present account of the past 8 years. I was twice issued with 'faulty'
sim cards each time resulting in at least a months waiting and many
hours of holding on for help at the call centre. On the third attempt I
did receive a sim that worked, but to my horror found 2 months later
Autopage was billing me for 2 seperate talk 500 contracts. Again it
took hours of holding on the help line, being trasfered from one person
to the next always ending with a promise that someone will call back
the next day. To date I have not received one returned call from
Autopage, and can confirm to the South African public that they should
never accept this as a step in resolving your problem, but just a ploy
at dodging your problem. To date I have been overbilled by R 1600 and
no indication from Autopage when this 'stolen' money will be returned.
No commitments to call me back is kept, and no joy is had from their
pathetic customer service. I will now resort to cancelling my debid
order until the amount owed is offset. To the public out there please
note that this is not a company that should be supported, as their many
complaints attest.
http://www.hellopeter.com/the_comment.asp?recid=104642
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Hellopeter.com - Pathetic Horrible and
Disgusting Part 3
I refer to my other complaints, with the same subject header... Guess
what... still no feedback on my emails to the MDs office
I even took up Thembi on her offer, as i supposedly was "unwilling to
assist" yeah right.
So i called, and got thru to a gentleman - i then asked to speak to
thembi - she was unavail but the gentlemen asked me for me cell no.
which I gave. He then placed me on hold and said that Thembi knows
about my query and she will call me back.... up till now, no call back.
http://www.hellopeter.com/the_comment.asp?recid=104150
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Hellopeter.com - Pathetic Horrible and
Disgusting Part 4
Check out my comments for the same saga "Pathetic Horrible and
Disgusting Part 3" - these incompetent *** STILL did not get back to
me!!!!
Dear Shawn, Thembi, and your beloved MD
You have till 12:00 midday to get back to me...else I am going to the
papers. Believe me, you do not want me to go there. I have done it
before to other companies who have behaved like you, and I will do it
your company with a smile :-)
http://www.hellopeter.com/the_comment.asp?recid=105468
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Hellopeter.com - Pathetic Horrible and
Disgusting!
First and foremost, the service at Autocrap, sorry, i mean autopages
call centre is peutrid. To get thru to them is a miracle - and they
boast on their IVR Voice message to say "why wait when you can send us
an email?" so i did, after wating for > 5mins -i emailed them on
21 Aug and up til now, they have not bothered to respond.
http://www.hellopeter.com/the_comment.asp?recid=99550
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Hellopeter.com - PATHETIC SERVICE
At the end of July I have applied with Autopage for a name change on my
current contract as well as an upgrade. The name change was done
immediately but for some reason the migration never went through.
Almost two months later and after several phone calls and a lot of
empty promises I am still not on the new contract. Now they are
blaiming Vodacom for it. The service is pathetic and you never can get
hold of a manager. Seems to me managers are non existing in the
company. You are holding for hours to get through, just to be
transferred from one person to another. I was promises once again by
another person that my contract will change on the 1st of next month.
We'll see!!!!!!
http://www.hellopeter.com/the_comment.asp?recid=101586
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Hellopeter.com - poor customer service
REPAIRS!!!!
I handed my d820 in at their Brakpan branch in June for repairs I
waited for 3 months before enquiring about my phone. The owners of the
branch(Vaughan) did all he could in order to get hold of my phone but
with no luck the first response I got was that the pone was lost and
that they will start looking for it.
http://www.hellopeter.com/the_comment.asp?recid=104974
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Hellopeter.com - Service? What service?
I have tried unsuccessfully for 3 months to cancel a data bundle on my
contract with Autopage. After many phone calls to their "Customer
Service" department, faxes and even drove 100km for a personal visit to
the Customer Service Manager at their HQ, the bundle is still around
around like a bad rash.
http://www.hellopeter.com/the_comment.asp?recid=105121
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Hellopeter.com - Still No Repsonse!!!!!!
I listed my complain in July and again in Aug and still no response
from Autopage, on my last listing there response was that somebody from
the legal department will contact me. Well I am still waiting. My
husband's contract was on my name, he passed away. I wrote numerous
letters to Autopage to find out if we can settle the account. They
ignored me for months then they picked up that the debitorder come
back, I got a call saying I must pay I explained that he passed away
and asked if there is something they can do they said no, and they
almost immediatly blacklisted me. I wrote numerous emails and everytime
it takes forever for them to come back to me, they come back with an
offer of the outstanding contract plus a fee for the phone, which I
queried I thought the phone is worked into your monthly account, that
took forever to get a respnse on again. Because I said I am not paying
for the phone, they then came back with another offer, tthey took off
the phone billing but replaced it with an penalty fee of R1500, which
was never mentioned in any of the prvious correspondence. It is easy
for them to just ignore me and phone me every 3 months, but in the
meanwhile I am blacklisted.
http://www.hellopeter.com/the_comment.asp?recid=101693
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Hellopeter.com - Thembi's responses to
complaints
Reading some of the resposnes from Autopage to customers' complaints, I
was shocked to notice that "Thembi" responds to all the complaints with
exactly the same comments! This is thus either a computer generated
message, or a person with a "one liner answer" to every complaint: "the
matter will be investigated". How can Autopage have a slogan "we always
get it right", if they get it wrong so many times???
http://www.hellopeter.com/the_comment.asp?recid=105043
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Hellopeter.com - We NEVER get it right!
I have been trying to get a detailed account from Autopage for the
month of August 2007. After various faxes and phone calls, I was
eventually sent a September detailed account. After many more phone
calls and promises I am still waiting for the Ausust account... ?!?
http://www.hellopeter.com/the_comment.asp?recid=105040
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Hellopeter.com - WRONGFUL SUSPENSION OF
CELLULAR ACCOUNT
An sms was received WRT a payment that had to be made for August, after
speaking to Autopage I was informed that it was a mere reminder. The
account is paid via internet banking from May 2007 because I was
charged for calls that accrued from much earlier which was not picked
up by their system at the time of billing, that is why I asked them to
remove the debit & I would pay it in cash monthly, everything
was going fine, they received payment for the past 3 months with no
hassles, but today I recevive an sms to say that no payment was
received for August, which I paid on 31/08/2007, & that if no
payment is made then the line will be suspended, I then faxed them the
proof of payment at 12h58 today. Antoinette Pietersen who sent the sms
simply cannot be reached on her number 011 650 4040, the entire credit
control does not seem to work.I have tried several times to get hold of
them, finally I spoke to a Lucky Qwabe who reversed the suspension but
till now the line is still suspended. These people have not checked
their records properly to see that payment has been made & now
I have to sit with a suspended line, it is grossly unfair, over the
last few months I have endless trouble wit
http://www.hellopeter.com/the_comment.asp?recid=100255
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Hellopeter.com -INCOMPETENT STAFF
I had recently laid a complaint via Hellopeter regarding Autopage
service. more than a week after an email response from Thembi, Taleta
called my wife telling her that she is unable to reimburse me from June
as it is to far back. What she will be doing is charge the R50.00 subs
from October 2007 and continue for the ffg 23 months.
http://www.hellopeter.com/the_comment.asp?recid=105591
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Hellopeter.com -Incorrect Billing
I signed up for a 3G package offered by Autopage Cellular in Menlyn on
17 March 2007. The package is a 1 Gig data and includes a Dell D620
laptop for R600 per month. From the first month I have been overbilled
by Autopage for R1300. I noticed the billing error more than 3 months
ago and have had many lengthy conversations with Dnayo at the credit
control department and was told that my package was activated as a
500Meg plus GPRS bundle, hence the cost of using 1Gig data. It has not
yet been activated correctly since I was overbilled again for Sept
after being assured the problem was sorted. The credits they owe me is
not paid back as yet (3/10/2007). I insisted to have my contract
cancelled since THEY breeched the terms we agreed to in writing and
failed to correct their mistake; only to be brushed off by some client
care consultant. This company is totally incompetant in handeling their
own administration! I'd prefer to have my contract cancelled and get
internet from another service provider.
http://www.hellopeter.co.za/the_comment.asp?recid=105873
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Insights and Rants: January 2007
The matter gets worse: CallCo made calls on behalf of AutoPage. I have
already told AutoPage, both on the phone any via email that I didn't
want to receive any marketing calls from them, or on behalf of them. It
seems that they aren't prepared to listen either. Even the AutoPage
Marketing Manager had to apologise for the obvious and complete lack of
thought given to this issue by the company. I hope that forcing the
General Manager to send me an apology will wake them up. If not, a year
behind bars will surely do the trick. Probably not.
http://donnedwards.openaccess.co.za/2007_01_01_archive.html
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IOL
Technology - Beware the pitfalls of porting your cell number
On February 16 she visited MTN at Gateway and was told that the only
cost involved was a new SIM card. "When I completed all the documents I
was asked to 'sign here and here' and I suppose I should have looked at
the small print," she says. Four days later she received an SMS from
Autopage telling her she owed the service provider R3 015 due to
"contractual obligations".
http://www.ioltechnology.co.za/
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IOL: 'Services can't be sold by default
Cellphone service-provider Autopage Cellular is the latest business to
risk being rapped over the knuckles by the Department of Trade and
Industry's Business Practices Committee for charging for a service
customers did not ask for. Autopage Cellular says customers have a
month in which to cancel the service, which automatically replaces
lost, damaged or stolen SIM cards at a monthly cost of R2,50.
http://www.iol.za.org/index.php?set_id=10&click_id=1574&art_id=qw965974500550L162
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Jo’blog » Dan calls Vodacom Customer Care
Jo’blog » Dan calls Vodacom Customer Care - On the other hand, I’ve had
similar frustrations as above with Autopage though. Now THAT is a bad
company to deal with!!
http://www.joblog.co.za/2006/07/dan-calls-vodacom-customer-care
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Stuart
Gunter
Lately I've been wondering why I'm allowing myself to be ripped off by
Autopage & Vodacom. So I decided to end the pain and suffering
- or at least curb it - by downgrading my contract. I used to use my
cellphone for business, but now I'm barely using it at all... while
still sitting on a Vodacom Talk 120 contract. Since the cost of
cancelling a contract is designed to remove your testicles via your
throat, I decided to wait it out, and rather cancel at the end of the
2-year sentence. I faxed off the necessary documentation to Autopage
(weeks before the date of migration) and was settled in my mind that I
would no longer be paying around R400 per month for next-to-nothing.
They said they have to receive it by 23rd of the month, in order for
the processing to go through. I remember faxing it within the first
week of May, to take effect from 1 June. But that's where the joy
stops. Having fulfilled my obligations, I expected nothing less than
for Autopage to fulfil theirs. What a joke! I can't believe I actually
thought that would happen! I received my account for June today, and it
STILL reflects me being on the Talk 120 and they're STILL charging me
R400! WHAT THE ****?!?!?
http://www.dotnet.org.za/stuartg/
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Trazz's
Home Page.
After a sweaty ride in my work clothes between 0830 and 10h00 on Monday
morning, there was no sign of the phone, so I went directly to Autopage
to get the phone blocked, new phone, new SIM card. To my total surprise
the lady there informed me that not only did I qualify for a free
phone, but I also could take a Blue-Tooth hands free kit PLUS a R 500
Woolworths voucher. Wow! I was impressed! I left there shop armed with
a whole bag of goodies and my day was starting to feel not so bad after
all. The next morning the lady from Autopage phoned to say she had a
mistake. I did not qualify for a new phone. “Please bring it all back
in the original packaging and stop using the phone” she said.
http://mysite.mweb.co.za/
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Waspa - Autopage Complaint
A complaint was received from a member of the public regarding Autopage
Cellular's failure to provide the consumer with billing information fo
rthe MMS service she is alleged to have used.
http://www.waspa.org.za/code/download/0301.pdf
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